Jennifer’s education, training, personal and field experience has culminated in a unique and highly effective approach to addressing and resolving harassment and other forms of conflict in the workplace. She is a management consultant, HR systems design specialist, restoration practitioner, facilitator, trainer, speaker, coach to complainants and respondents and leaders, systems coach, complaint strategist and developer of an online training program, Management Harassment Toolkit ™. She has worked with private, public, and not-for-profit organizations in most industries across Canada and is also working in the US.

She was one of the first legally trained consultants to conduct external investigations in Ontario. She left that work to study different ways of resolving employee complaints and conflict that encourage low-level resolution and regard for all the stakeholders in a dispute. Jennifer has:

• both a law degree and a degree in Psychology.
• trained as a mediator at Pepperdine University School of Law (California) as well as at CDR Associates (Colorado).
• trained as a coach with CTI before being certified as an Organization and Relationships Systems Coach.
• received a Trauma Informed Professional Coach certification through Lodestar Consulting & Executive Coaching (US), where she is now a senior faculty member.
• trained with Brene Brown in the areas of shame and vulnerability.

She is a frequent guest on Relationship Matters podcast and is contacted by media outlets for her expertise in the field of workplace human rights. She is a proud Mom of two adult children, one studying psychology and the other articling, and a dog named Henry.