Managing Complaints & Encouraging Low Level Resolution
The workplace has become more complex than ever. Stress and anxiety are on the rise along with an increase in employee harassment complaints. Knowing how to respond to these challenging workplace issues is invaluable to HR practitioners and leaders.
In this course, you will be provided with a step-by-step process that meets legal obligations, encourages low-level resolution and protects the interests of those involved in a complaint. It is designed to give you what you need so you can feel confident and empowered when responding to these highly charged workplace issues.
You will also learn how to intervene early, avoiding formal complaints and investigations and protecting your talent, work relationships and your brand.
Course Modules
- Foundational
- Skill Building
- The Resolution Process
The course consists of 31 video lessons, each roughly seven minutes in length. It takes approximately 2.5 hours to complete the course in one sitting. If you prefer, you can take a self-paced approach and progress at your own speed. You will also be invited to take quizzes throughout the course to test your understanding of the material.
In addition to the video instruction, the course includes a number of helpful resources including:
- Checklists
- Legal Summaries
- Scripts
Enjoy the learning experience!