Restoration

We use a unique relationship systems coaching process to resolve conflicts within teams and working relationships. Unlike traditional mediation, our approach not only addresses and helps to resolve the immediate issues but also equips participants with tools and skills to navigate future conflicts effectively. It is a transformative, highly effective process that goes beyond problem-solving.

Our method addresses challenges such as ineffective or toxic communication, micro aggressions and harassment, power imbalances, strained relationships after complaints and investigations, low morale, conflict avoidance, divisiveness, revenge, and confusion around team roles. With training in anti-oppression and trauma-responsiveness, we also help organizations heal from racism, sexism, and other forms of harmful injustice.

Post-Investigation Restoration

The atmosphere post-investigation is often wrought with hurt feelings, fractured relationships, and a pervasive sense of hopelessness about restoring harmony. This can affect both those directly involved in the conflict and HR professionals managing the complaint. Specializing in high-conflict situations, our unique systems-inspired approach to resolution has demonstrated greater effectiveness compared to traditional ADR methods.

Comprehensive Plan for Managing and Resolving Workplace Complaints

We assess your issue and desired outcomes to recommend the best approach, considering legal obligations, stakeholder interests, and budget. With experience handling hundreds of complaints, we offer customized solutions, interventions, and training. Through a thorough evaluation, we provide tailored guidance, ensuring the most effective path forward for your organization.

Team Leadership Development

Our team coaching approach is highly experiential, designed to help organizations and teams foster a collaborative, positive, and accountable culture. We focus on enhancing the leadership capacity of both the team as a whole and each individual team member. This approach aims to cultivate a leaderful team characterized by shared accountability, collective leadership, strong relationship skills, self-awareness, authenticity, systems awareness, and a drive for achievement. By building these qualities, teams can effectively navigate conflict, prevent relationship fractures and protect working relationships and culture.

Testimonials

Recently shared by two co-complainants who filed harassment complaints against each other.

I’d be less than honest if I said I entered the coaching session without trepidation. I agreed to the process thinking it was a last-ditch effort at making some progress with some really difficult, seemingly impossible-to-resolve conflicts with a colleague. I had nothing to lose. I figured that the worst thing that could happen is that I’d experience a couple of days of coaching, and maybe at the end of it, I’d have a few more skills that I could take with me into a new job search.

I went in feeling trapped in a dead end, afraid that our organization did not have the capability to help us resolve our conflicts, certain that my colleague and I could not continue to work together, and resigned to leaving my job, since the prospect of legal mediation didn’t seem like a productive route, but I came out seeing some light at the end of a dark tunnel. The experience was transformational. Maddie and Jennifer are extraordinary coaches. They guided us through some first, difficult steps of conversation, supported us in practicing some new skills for managing our conflict and building alignment, and helped me understand my agency when I felt I had exhausted it. With sensitivity and empathy, they coached us to break through a wall, enough to see some light that will help us continue to find our way through.

Tina, Department Head

I didn’t know what to expect entering the process and was cautiously optimistic about how much progress we would make in a single day. It was incredibly encouraging to go home that afternoon feeling that our professional relationship was genuinely salvaged, and I have every reason to believe that we now have a sustainable formula to resolve future interpersonal disagreements in a productive and respectful manner. I have no doubt that if we had pursued the legal alternative, irreparable damage would have been done to all parties involved, inevitably having a negative effect on our larger community. The process not only repaired my relationship with a valued colleague, but it also bestowed tools and insights that I believe will help me better manage other conflict that will arise in my life. Overall, I am left with an overwhelming feeling of gratitude.

David, Creative Director

High conflict within a Team – Restored

Jennifer came into a difficult situation within my workplace where many relationships had been badly damaged, and trust between team members and leadership had been significantly eroded. I was hopeful that with her support my team could begin to move forward together, but I was skeptical.

I have to admit, the outcome of our 2-day session with Jennifer far exceeded my expectations. With her tactful support and careful guidance, my team emerged from the session with a renewed sense of optimism, enthusiasm and hope for the future. I was thrilled that we were able to accomplish as much as we did over the course of 2 days, and I’m confident that the members of my team now have a much clearer sense of how to respectfully support each other as they strive to achieve their goals.

Rowan, Senior Team Leader